A Bit About Me
My journey in IT started around a little over 7 years ago when I got my first ever job as an apprentice IT Technician, and over time I have gained the skills that businesses require in order to keep systems functioning effectively and safely.
I have experience maintaining onsite servers that host critical data, Active Directories and Exchange on-prem for over 8 organisations collectively.
Part of my role was maintaining and managing Azure AD's and 365 tenants, which over time became a much larger part of my job given that the cloud is where the future is and the future is now.
My bread and butter is desktop and laptop support, as I most enjoy my job when I am directly helping people.
Work Experience
April 2016 - Present
April 2015 - April 2016
Working as an IT Analyst supporting multiple businesses across a large business park in Teesside. Offering IT support with Microsoft & Office 365, Internet Communication Systems and IT accessories such as printers, scanners, landlines and broadband.
My job role consisted of assisting businesses with the day-to-day running of their IT systems and data. I also assisted with the running of the internal internet network within the site providing port and troubleshooting for tenants within the office spaces.
Completed an IT Professional Level 3 Apprenticeship after leaving college in March 2015 to pursue my career as an IT Analyst at a national internet-based company. My initial role consisted around the helpdesk system and understanding the processes that businesses require under SLA's and what technical support is required.
IT Support, with a face to the name.
Our Stats
97% of cases resolved in less than an hour
4.2s average call waiting time
95% first-time fix rate
